OUR CORE VALUES
Fiscal Responsibility
Each Microbac employee, particularly at the division management level, is charged with the authority to generate revenue and spend Microbac's money. With that authority comes the responsibility of managing the relationship between revenue and expenditure so that the fiscal goals of the company are met.
Ethical Behavior
Every Microbac employee needs to be able to look at himself / herself in the mirror at any time and know he / she has always done the right thing. Employees of Microbac have a responsibility to conduct themselves in a manner that is of mutual benefit to the customer, the company, and the community.
Microbac encourages its employees to improve their understanding of the technical, regulatory, and social issues confronting our customers and our company. Microbac depends upon the honesty and integrity of each employee within the company.
Hard-working
Making efficient use of one's time to get the job done properly, on-time, and to the satisfaction of the customer and the company.
Accountability
Microbac managers and their staff are responsible for the overall success of their divisions throughout all aspects of their operation. By this empowerment, they are accountable for the prudent decision-making needed for the laboratory and for all of Microbac to prosper and grow.
Efficient Operation
The foundation of a Microbac operation is streamlined to run with adequate staffing and resources to meet or exceed the clients' reporting, quality and service needs, and Microbac's financial goals.
Our managers' and their staff's understanding of both science and business keep them from being wasteful in this regard. This creates a successful environment for sustainability and growth.
Balance Between Autonomy and Control (at division level)
Autonomy at the local division level is the core philosophy of Microbac. Corporate has the responsibility to set standards, goals, and values for the divisions to use and attain.
Microbac managers and their staff are responsible for the overall success of their division throughout all aspects of their operation. By this empowerment, they are accountable for the prudent decision-making needed for the laboratory and for all of Microbac to prosper and grow.
Loyalty / Family
Microbac values employees whose relationships within the company demonstrate the same levels of respect and compassion between employees that usually exist between members of a family.
When relationships are stressed, there is an underlying bond stronger than the stress to ensure the future. Longevity with the company (experience) improves the probability of success for both the company and the employee.
Much is written about "team" effort, but the "family" effort has much more strength to continue to solve problems that are experienced in business. Just like members of a family, employees continue to grow, learn, and contribute to the strength of the business.
Personalized Customer Service
It is a one-on-one approach to dealing with customers. It requires understanding the customer's specific needs, customizing the approach to the request, and providing the service in such a way that each and every customer knows he or she is important.
Street-Smart
Street-smart involves two concepts:
First is the ability to sense and evaluate a situation intuitively, and to determine whether it presents hidden opportunities or liabilities.
Second is the instinctive ability to know how to proceed to maximize the benefit from the situation.
Commitment to Quality
Quality includes a commitment to certain fundamental ideals, like personalized customer care, excellence in science, and highly effective operations.
It lies in geographic coverage, diversity of products and services, and economies of scale – all of which means being where our clients are with a variety of services at competitive rates.
And, our vision lies in a commitment to our staff, whose technical skills and capabilities will help us advance in partnership with our clients.
Entrepreneurial
Microbac's success and future growth is based upon its employees' entrepreneurial and enterprising "can do" spirit to create and pursue new opportunities. This spirit is characterized by calculated risk, resourcefulness, ingenuity, and ambition.
Opportunity
Microbac encourages each employee to step up and take advantage of opportunities for professional growth and increasing responsibilities.
Getting Close to Our Customers
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